9. RETURN AND REFUND POLICY 

All sales are final and no refund will be issued unless otherwise stated by the shop. 

1. All Sales Are Final:

At Otters Card Corner, all sales are final. Due to the nature of the collectible card market and the volatility of card pricing, we do not accept returns, exchanges, or cancellations for "buyer's remorse," changes in market value, or mistakes made during the checkout process.

2. Refund Exceptions (Inventory Errors)

We strive for 100% inventory accuracy; however, in the rare event that an item is out of stock at the time of fulfillment, the following applies:

Notification: We will contact you via the email provided at checkout to inform you of the missing item.

Resolution: You will be issued a full refund for the missing item(s) to your original payment method.

Partial Shipments: If your order contains multiple items, we will ship the remaining items in your order and refund the portion relating to the unavailable card.

3. Order Cancellations:

Once an order is placed, it enters our fulfillment queue immediately. Therefore, we cannot accommodate cancellation requests. Please review your cart carefully before completing your purchase.

4. Condition & Discrepancies:

We grade our cards according to industry standards. If you believe you have received a card that is significantly different from the condition described (e.g., you ordered "Near Mint" and received "Damaged"), you must contact us at cards@otterscardcorner.com within 48 hours of delivery.

Please include your order number and clear, high-resolution photos of the front and back of the card. Resolution is at the sole discretion of Otters Card Corner and may include a partial refund or an exchange if stock permits.

5. Lost or Damaged Shipments:

Untracked Shipping: If you choose an untracked shipping method (e.g., Letter Mail), Otters Card Corner is not responsible for items lost or damaged by the carrier.

Tracked Shipping: For tracked orders that are lost or arrive damaged, please contact us immediately to initiate a claim with the carrier.

*Refer to our Terms Of Service to read all of our polices and procedures*